Job highlights
The candidate should have hands-on experience in monitoring solutions,integrations,troubleshooting,and event management,with the ability to collaborate effectively across teams. . Key Responsibilities . Configure and manage TSOM / BHOM monitoring solutions.
We are looking for a Monitoring Tools Specialist with strong expertise in BMC TrueSight Operations Management (TSOM) and BMC Helix Operations Management (BHOM). The candidate should have hands-on experience in monitoring solutions, integrations, troubleshooting, and event management, with the ability to collaborate effectively across teams.
Key Responsibilities
Configure and manage TSOM/BHOM monitoring solutions
Install and configure Patrol Agents using pconfig utilities
Develop and maintain event management policies, thresholds, and authorization profiles
Troubleshoot monitoring issues and perform root cause analysis
Integrate monitoring tools with third-party monitoring and ticketing systems
Document processes and configurations in MS Word and Excel
Contribute to migration activities such as TSOM to BHOM
Must Have Skills
Solid knowledge of TSOM/BHOM architecture
Patrol Agent installation and configuration experience
Understanding of Patrol and Sentry KMs
Event management policies and threshold configuration
Integration with third-party monitoring/ticketing tools
Firewall access rule creation and monitoring prerequisites
Proficiency in MS Excel (filters, pivots) and MS Word
Basic email etiquette
Positive to Have Skills
Python scripting and automation
Kubernetes basics
Grafana dashboards
ITIL knowledge and certifications
Intelligent Integration application and connector configuration experience
Outstanding to Have Skills
TSOM to BHOM migration experience
JSON and API integration knowledge
TSCO/BHCO administration, ETL configuration, and reporting