Job highlights
. Ability to work in night shifts (US shift timings).
Qualifications &

Skills: . Diploma/ Bachelor s degree / graduate in any field . 0 3 years of experience in US Healthcare RCM voice process (AR calling / customer service)
Knowledge of US healthcare billing,claims,denials,and insurance terminology preferred
Preferred Qualities: .

We are seeking detail-oriented and professional Inbound & Outbound Calling Agents for our RCM (Revenue Cycle Management) process. The role involves handling calls with patients, providers, and insurance companies to resolve queries, follow up on claims, verify eligibility, and ensure timely payment processing.

Key Responsibilities:
Handle inbound calls from patients, insurance representatives, and providers related to billing, claims, eligibility, and payment status.
Make outbound calls to insurance companies for claim follow-up, denial resolution, and payment posting.
Verify patient insurance coverage, benefits, and eligibility details.
Follow up on unpaid or denied claims to ensure resolution within specified timelines.
Provide clear and qualified communication to reduce escalations and improve first-call resolution.




Meet daily/weekly productivity and quality targets as defined by the RCM process.
Ensure compliance with HIPAA and company confidentiality standards at all times.

Qualifications & Skills:
Diploma/ Bachelor s degree / graduate in any field
0 3 years of experience in US Healthcare RCM voice process (AR calling / customer service).
Solid English communication (verbal & written) and listening skills.
Knowledge of US healthcare billing, claims, denials, and insurance terminology preferred.
Proficiency in MS Office and familiarity with medical billing software or RCM tools.
Ability to work in night shifts (US shift timings).

Preferred Qualities:
Previous experience in AR calling / medical billing voice process.
Target-driven with strong problem-solving skills.
Customer-centric approach with patience and empathy.

Perks and Benefits
Attractive salary with performance-based incentives.
Training on US healthcare & RCM domain.
Growth opportunities in AR, medical billing, and RCM management.
Supportive and team-oriented work setting.

📌 Inbound/outbound Calling Associates Coimbatore
🏢 Rnd Optimizar
📍 Coimbatore