17 Oct
|
Right Step Consulting
|
Noida
17 Oct
Right Step Consulting
Noida
Job highlights
Education -UG: Any Graduate
Brief Role : .
To track real time service metrics performance of the call center To provide daily product and process related updates to the operations team
Provide feedback on performance and guide them on performance improvement
Conduct live call monitoring & recorded call monitoring
Conduct quality assessment review of calls
Collate and prepare quality monitoring reports To serve as single point contact for knowledge management updates.
To produce call center performance metrics To assist in call volume forecasting and scheduling.
Addition Information
Salary: Not Disclosed by Recruiter
Industry:Accounting / Finance
Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations
Role Category:Operations
Role:Operations Manager
Desired Candidate Profile
Please refer to the above
Education -
UG: Any Graduate
📌 Manager Call Centre Operations In Noida
🏢 Right Step Consulting
📍 Noida