Job highlights
Shift Allowance
Conduct internal audits for business and enabling areas based on the agreed minimum standards . .

As a Manager, Business Excellence , you will drive simplification across the organization, build quality DNA within the organization, streamline processes, and drive standardization.
Conduct internal audits for business and enabling areas based on the agreed minimum standards
Partner with practice leads/managers on identification of improvement opportunities
Lead improvement initiatives for the firm
Conduct quality trainings thereby instilling quality DNA within the organization (Lean, Six Sigma, ISO, ITIL, etc.)
Lead knowledge management initiative. Document customer success stories, customer journey mapping
Establish best in class quality framework for delivering consistent and predictable operational framework




Drive standardized service level measurement framework at practice/client level, including definitions, data capture and reporting
Collaborate with relevant stakeholders to drive action plans from feedback received through NPS/CSAT

What you can expect Were legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight.

Some of our advantages include:
Freedom to work from another locationeven an international destinationfor up to 30 consecutive calendar days per year.
Medical Insurance
Health Perks
Career development: Learning Platform and Certificate Reimbursement
Shift Allowance

📌 Manager, Business Excellence Gurugram
🏢 Insight Direct India
📍 Gurugram