Description

Responsibilities
Ensure timely the performance checks on all the domains of POD.
Focused on the quality and the safety of the content on the platform as well as our user experience.
Operationalise quality assurance processes at offshore/inhouse.
Manage end-to-end operations of the team and for the vertical.
Connect with Vendors for Calibrations, Training and quality Policy Updates.
Own and resolve user grievances via the CRM tool, ensuring SLA adherence and TAT compliance.

Requirements
6 months to 1 years of work experience in managing quality processes in a large team
Content Moderation experience would be preferable.
Freshers can also be considered
Written and spoken communication in the languages (Hindi Punjabi) and business proficiency in English
Basic to advanced skills in MS Excel (or Google Sheets) and MS Word (or Google Doc)
The candidate should be adaptable to work in rotational shifts and with rotational week-offs.
Basic analytical skills to drive decision-making.
Self-starter; capable of taking initiative and working with minimal direction




Ability to understand and develop processes from scratch.
Essential to have attention to detail and accuracy, also a critical thinker and problem-solver
Ability to multitask, set priorities, and manage time effectively
Independently work in a quick-paced workplace with tight deadlines

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

Role: Content, Editorial & Journalism - Other,

Industry Type: Internet,

Department: Content, Editorial & Journalism,

Employment Type: Full Time, Permanent

Role Category: Content, Editorial & Journalism - Other

Education

UG: Any Graduate

PG: Any Postgraduate read more

Key Skills slaanalytical skillsgoogle sheetsuser experiencecrm tooldramacontent moderationms exceloperationscompliancequality assurancems wordsocial mediacrm

📌 Intern Content Moderation Hindi & Punjabi Bengaluru
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📍 Bengaluru