Participate in product innovation acceptance testing.
Identify process automation prospects

Process

Delivery
Complete all updates of internal systems like DTS and DWMS, Portico and timesheets.
Attend weekly team meetings and QA sessions

Process

Delivery
Complete the assigned tasks accurately, completely, on time by following process checklists and documentation
Assist in project / process transitioning from recent or existing clients
Assisting managers by provide inputs in resolving team queries/ issues on products and systems

Project Management
Develop and maintain effective customer relationships (rapport)
Manage resources to ensure availability (ongoing as well as back up responsibilities of team members) to service clients
Update the process documentation and delivery schedules to reflect the current processes

Team Management 1.Provide feedback to the project manager during performance reviews for his team
Maintain high team morale
Manage attrition

Training
Complete all assigned training programs
Suggest current trainings and also conduct training programs
Provide a training plan for each team member, monitor attendance and outcomes

📌 Process Lead Uk Payroll Pune (India)
🏢 Acme Services
📍 India