Job highlights
The Operations Manager will be responsible for overseeing all aspects of our tour operations,ensuring that our guests have an exceptional experience from start to finish
You should be a strong communicator,with excellent organisational and problem-solving skills,and the ability to lead and motivate a team of professionals

The Operations Manager will be responsible for overseeing all aspects of our tour operations, ensuring that our guests have an exceptional experience from start to finish. In this role, you will work closely with our Reservation Executives, Tour Guides, and other members of the team to ensure that all tours are executed smoothly and efficiently. You will oversee the planning and coordination of all tour logistics, including transportation, accommodation, meals, and activities, and work to continuously improve our processes and procedures to enhance the guest experience. As a successful candidate, you will have a strong background in the travel and tourism industry, with experience in operations management and a deep understanding of the challenges and prospects of the industry. You should be a robust communicator,



with excellent organisational and problem-solving skills, and the ability to lead and motivate a team of professionals.

Key responsibilities include
Oversee all aspects of tour operations, including logistics, transportation, accommodation, meals, and activities
Develop and implement processes and procedures to ensure smooth and efficient tour operations
Work closely with Reservation Executives, Tour Guides, and other members of the team to ensure that all tours are executed to the highest standards
Monitor and manage tour budgets, ensuring that costs are kept within budget

Qualifications
Bachelor s degree in Business Administration, Tourism Management, or related field
Minimum of 2 years of experience in travel and tourism industry, with a focus on operations management
Excellent organizational, problem-solving, and communication skills
Ability to work effectively in a quick-paced, dynamic environment
Proficient in Microsoft Office and online booking systems

📌 Operations Manager New Delhi
🏢 India City Walks
📍 New Delhi