Job highlights
Reporting basic escalation to supervisor . Must have managed BQM,refreshers,calibration,NHT,TNA,TNI,OJT & mock calls . Proficient computer skills,Microsoft Office Suite (Word,PowerPoint,Outlook,and Excel),and instructional software . Valuable interpersonal skills and communication with all levels of management .
Basic process metrics management like Throughput, FAP, C-SAT scores, Call quality scores, Product test scores etc. as defined for his level
Agent level feedback for quality and product
Reporting basic escalation to supervisor
Must have managed BQM, refreshers, calibration, NHT, TNA, TNI, OJT & mock calls
Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software
Valuable interpersonal skills and communication with all levels of management
Organized and able to create multiple timelines, budgets,



and schedules
Able to multitask, prioritize, and manage time efficiently
Excellent leadership, team building, and management skills
Encouraging to team and staff, able to mentor and lead
Excellent verbal and written communication skills
Able to analyze problems and strategize for better solutions
Process and product awareness

Industry and domain knowledge Team Handling/Interpersonal Skills Customer s centricity. Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Process Trainer Inbound/outbound Mumbai
🏢 1POINT1
📍 Mumbai