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Job Purpose:

Every day Mars Incorporated takes thousands of decisions that are informed by laboratory data. It is essential that Mars Associates have access to laboratory data that is accurate, reliable and timely to ensure consumer and brand protection, provide competitive advantage and enable operational excellence.

The Regional Lab Junior Scientist provides support to our internal customers. She/He is the interface with our external laboratory network to ensure lab results integration and follow up of requests. This job is also part of the regional laboratory auditor team, responsible of ensuring reliability of our laboratory network.

Job Responsibilities:

Customer support
First level support for Users on processes and related systems, including MyHub ticketing tool
Partner with our customers to effectively resolve issues through customer portal, phone, email or teams
Distribute technical requests to Subject Matter Expert in the region
Communicate thoughtful, customized solutions that help the business make critical decisions in a timely manner
Engage, develop and maintain robust relationships with customers and external laboratories.
Interacting with the laboratory network to get access to any relevant information




Coordinate the collection of chemical reference results for the NIR Verification Program. This included timely checking data validity and escalate any non-conformity to the Rapid Spectroscopy team

Systems
Responsible for sending out communications about laboratory activities
Management of orders and invoices with subcontracting laboratories
Ensure Customs clearance of parcels if needed
Ensure integration of lab results into LIMs if needed
Support customers for sample registration
Train customers to customer portal system, as well LIMS

Audit
Conduct technical and/or Quality laboratory audit into the regional network

Job Specifications:

Education & Professional Qualifications
BSc or MSc in Analytical Physical/chemistry or related scientific discipline
Desired: Qualification in laboratory audit

Knowledge/Experience
Essential: 3 years of work experience in a chemistry lab
Essential: Valuable communication skills, both written and spoken English
Essential: Customer focus and understanding quality and food safety aspects
Desired: Excellent communication skills
Desired: Positive knowledge of ISO17025
Desired: IT System back end experience, such as ticketing tool
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📌 Regional Lab Junior Scientist Hyderabad
🏢 Mars
📍 Hyderabad