Develop and manage marketing campaigns aimed at improving subscriber retention

& conversions across multiple channels (email, in office messaging, whatsapp messaging, SMS)

Partner with Brand and Product marketing to develop key messaging points and direct response creative across mediums

Manage and improve the customer lifecycle campaigns across multiple channels.

Design requirements and work with the communications team to create engaging campaign content to support all initiatives.

Execute monthly and quarterly plans that maximise customer revenue through effective and targeted up-sell, cross-sell and increased product penetration.

Monitor and report on the performance of these campaigns against agreed KPIs.

Analyze marketing campaign performance including email metrics, conversion, and retention to understand effectiveness and ROI

You are a self-starter, detail oriented and can adhere to and implement processes and protocols

You are a team player and desire to collaborate and communicate effectively.

📌 Retention Marketing Specialist Mumbai
🏢 Acme Services
📍 Mumbai