Job highlights
To deliver training at stores in order to enhance customer experience,grow sales,
line with those needs. Run learning interventions that help in improving NPS & customer experience at the
To drive development goals and see the execution of learning initiatives at the stores at area/zonal level
To prepare regional quarter/biannual/annual training plan in alignment to business goals and deliverables
To deliver training at stores in order to enhance customer experience, grow sales, increase IPT, increase basket value and impact other retail metric

Job responsibilities includes but not restricted to: To ensure completion of induction of all current associates and employees joining across the stores.

To deliver behavioral & product training for store teams in line with the business and training priorities.





Conduct soft skills training across levels that enables skill development and impacts productivity of the employees To support Area HR /Area/Zonal Controller/Unit Head in driving learning initiatives imperative for their business growth To assess and record regional training needs and design relevant learning solutions in line with those needs.

Run learning interventions that help in improving NPS & customer experience at the store.

To plan and monitor adherence to training calendar

Conduct TTT for Department Managers/ROM/Unit HR s to create a pool of learning champions across stores

Be proactive in identifying business trends and recommend right learning solutions in line with those needs.

To work closely with the SO & Area management team to implement learning solutions across the area/zone

Measure effectiveness of the programs delivered across the stores/area/zone

Prepare monthly/quarterly/yearly learning dashboard & MIS for management visibility

📌 Regional Learning Specialist New Delhi
🏢 Acme Services
📍 New Delhi