Job highlights
Lead KPIs related to speed,reliability,customer experience,cost as per business alignment. - Be Structured and agile: Development and implementation of SOPs with a customer first approach
Build Robust Last mile network and team: In your role as rider operations incharge, you will manage the rider operations of the market. Ensure adequate supply of riders as per demand plan. Training, on boarding & payout management of riders. Build value proposition through different activities,partnerships or perk offerings
Drive High performance & customer focused culture: Analyze riders metrics and provide operational support to improve efficiency. Being obsessed by metrics and diving deep to find root causes quickly, to drive improvements. Lead KPIs related to speed, reliability, customer experience, cost as per business alignment.
Be Structured and agile: Development and implementation of SOPs with a customer first approach.



Build a culture of continuous improvement through lean practices, Gemba Kaizen and other productivity improvement tools.
Lead Innovations with speed: Find practical and easy solutions to complex problems without sacrificing quality or core functionality. Run experiments that will challenge our assumptions and make Zepto better. You will have the tools to do things that have never been done before and also the freedom to fail fast.
Build Versatile and transparent culture: Hire talent with complementary skills, over communicate with ground teams and be always approachable. Work cross functionally with peers who will empower you to do your best work
Work with the owners mindset: Wear the Zepto badge with pride. We are looking for owners - not employees. You will represent what we stand for and serve as culture carriers

📌 Rider Ops Lead Pune
🏢 Acme Services
📍 Pune