Gives constructive feedback to associates and derive action plan.
Completing Call Monitoring and Feedbacks as per SLAs and compliance.
Conducting Calibration Sessions and initiating Action Plans for reducing Variance.
Ability to coach associates and peers on Quality tools pertaining to the project.
Is able to understand the impact of individual performance to meet / improve sales targets.
📌 Quality Analyst New Delhi
🏢 Bada Business
📍 New Delhi
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