Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition
Acquire a thorough understanding of key customer needs and requirements
Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
Ownership of PL Key Accounts to ensure the correct products and services are delivered to customers in a timely manner
Serve as the link of communication between key customers and internal teams
Resolve any issues and problems faced by customers and deal with complaints to maintain trust
Play an integral part in generating current sales that will turn into long-lasting relationships
Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics
Supervising the account teams assigned to each key client.
Communicating and collaborating with the warehouse, merchandising, marketing, sales, and logistics departments to ensure that key clients needs are met.
Negotiating contracts with key clients and meeting established deadlines for the fulfilment of each clients long-term goals.

📌 Senior Kam Mumbai
🏢 Acme Services
📍 Mumbai