IndusGo is a government-authorized self-drive car rental company operating across South India and Mumbai. We are looking for an Service Associate to oversee service operations and customer care, ensuring our fleet stays road-ready and our customers stay satisfied.

Role description

Service operation Associate is responsible for ensuring the operational readiness, financial efficiency, and overall reliability of the vehicle fleet. This role serves as the central bridge between maintenance operations, vendor partners, customer satisfaction, and team leadership.

Key Responsibilities
Oversee vehicle servicing and repairs, ensuring timely completion
Review and approve service and body repair bills accurately and on time
Reduce vehicle downtime and improve fleet availability for bookings
Resolve customer complaints,



with priority on critical cases
Coordinate with Fleet Managers to close blocked car cases
Negotiate with garages and workshops for quality work at competitive rates
Identify opportunities to optimise service and repair costs
Lead and mentor the service team

Requirements
Experience in service operations or customer support
Robust analytical, problem-solving and decision-making skills
Positive coordination and negotiation abilities
Prior experience in the automotive or car rental industry is an added advantage
Willingness to work in office in Kochi and flexibility to manage peak service hours and weekend shifts as needed.

📌 Service Operations Associate Kochi (India)
🏢 IndusGo
📍 India