Provide generator after Sales service, parts sales, technical and training support for customers, distributors and dealers.
Prepare and publish program plan (including program structure / roadmap / governance matrix) of Customer Service Strategy, ensure all internal and external stakeholders agree and understand roles and responsibilities.
To have overall accountability for the Quality of solutions provided to Customers (measure service provided against defined Service Level Agreements). Proactive monitoring of agreed SLA s in order to deliver exceptional service and acknowledged customer value; focus on beating the target.

4). Identify and mitigate risks (failure or delay), ensure appropriate levels of business contingency / continuity are in place.




Develop customer service improvement plans that add value to customers through internal or external efficiency improvements, generate revenue and / or reduce cost to the company.
Provide guidance and support to meet customer s satisfaction by implementing various norms and guidelines.
Implement various quality systems in service and ensure smooth implementation in the field.
Optimal utilization of resources to enhance the efficiency and increase the profitability.
Spare parts inventory management and control, achievement of target for parts sales.
Coordinate with principals on product development and negotiation of products and spares.

📌 Service Manager Generator After Sales Mumbai
🏢 Achyutam International
📍 Mumbai