Job highlights
Bachelor s degree in Business Administration,Information Technology,or related field
Minimum 3 years of experience as a Business Analyst,preferably in IT service management or ServiceNow projects
Proficient with process mapping tools and techniques

M llers Solutions is looking for a passionate ServiceNow Business Analyst to join our talented team. In this critical role, you will act as a bridge between business stakeholders and the technical team, ensuring that the implemented ServiceNow solutions effectively meet business needs and drive operational excellence.

Key Responsibilities
Collaborate with stakeholders to gather, analyze, and document business requirements related to ServiceNow implementations.
Conduct process analysis and mapping to identify opportunities for improvement within ServiceNow.
Translate business requirements into functional specifications for the technical team.
Facilitate workshops and meetings to interface with users and gather feedback on ServiceNow solutions.
Assist in the development of test cases and conduct user acceptance testing (UAT) to validate solutions.
Provide support and training to users to promote understanding of ServiceNow functionalities.




Monitor and analyze metrics to recommend improvements and enhancements to existing processes.

Requirements:
Bachelor s degree in Business Administration, Information Technology, or related field.
Minimum 3 years of experience as a Business Analyst, preferably in IT service management or ServiceNow projects.
Robust understanding of ServiceNow functionality and its applications within business processes.
Excellent analytical skills with a focus on identifying and addressing business needs.
Proficient with process mapping tools and techniques.
Exceptional communication and interpersonal skills to engage effectively with both technical and non-technical stakeholders.
Ability to work collaboratively and manage multiple priorities in a rapid-paced environment.
Knowledge of ITIL practices and relevant ServiceNow certifications are a plus.

Why Join Us: Prospect to work with a talented and passionate team.

Competitive salary and benefits package.

Exciting projects and innovative work environment.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Servicenow Business Analyst New Delhi
🏢 Mullers Solutions
📍 New Delhi