Job highlights
Bachelor s degree or equivalent. . . . . . . . . . . . . . . . . . . .
Provide coaching in best practices for Salesforce administration and implementation to enhance user experience

:

Mumbai

Responsibilities
Operate, and integrate Salesforce systems to enable efficiencies in key areas of the business
Provide coaching in best practices for Salesforce administration and implementation to enhance user experience.
Use Salesforce automation to streamline internal processes.
Manage multiple stakeholder engagements and work with relevant team members to learn project requirements, facilitate process analysis sessions, and develop technology solutions.
Identify project issues and risks, and present alternatives for alleviating or resolving them.
Build and deliver tailored solutions for the business using Salesforce and other connected technologies
Provide day-to-day administration, troubleshooting, and maintenance for the connected Salesforce platform
Support continued build-out of key reports and dashboards, data administration, and integrity upkeep
Recommend recent features and improvements to optimize and increase use of the platform




Provide technical specifications and help maintain overall documentation for the business
Adhere to and promote best practices, and design the guidelines for security procedures

Qualification and Experience required
One or more years of experience with technical implementations
Background in CRM process design and implementation
Solid presentation and communication skills
Training and facilitation skills: The candidate should possess excellent communication and presentation skills to effectively deliver training sessions and engage with trainees.
Effective learning design skills: Familiarity with creating effective and engaging learning experiences by designing instructional materials, activities, and assessments is beneficial.
Problem-solving abilities: Being able to troubleshoot issues and provide solutions to user s problems is key in this role.
Adaptability and flexibility: The ability to adapt to different learning styles and adjust training approaches based on the audience s needs is valuable.
Bachelor s degree or equivalent

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