Job highlights
Develop content aligned to BPO industry themes: customer experience,automation,compliance,collections,workforce transformation,etc. . Write and edit blogs,whitepapers,case studies,press releases,website copy,and social media content

Key Responsibilities

Content Strategy &
Development
Research industry trends, client needs, and competitor positioning to create a robust content roadmap.
Develop content aligned to BPO industry themes: customer experience, automation, compliance, collections, workforce transformation, etc.
Write and edit blogs, whitepapers, case studies, press releases, website copy, and social media content.

Thought Leadership &
Storytelling
Craft narratives that resonate with CXOs and senior decision-makers.




Translate technical or operational solutions into business value propositions.
Ensure all content communicates innovation, efficiency, and ROI clearly.

Collaboration &
Alignment
Work with marketing, sales, and delivery teams to ensure content supports campaigns and sales pitches.
Partner with design teams to ensure visuals enhance storytelling.
Liaise with subject matter experts to ensure technical accuracy.

SEO &
Performance Optimization
Optimize content for search engines without compromising brand voice.
Track content performance and suggest improvements based on analytics.

📌 Senior Content Writer Bpo Industry Mumbai (India)
🏢 1POINT1
📍 India