Job highlights
Graduate in any discipline.
servicing,or insurance support role preferred. Disclaimer: This has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users
13 years of experience in operations,

Role Objective: To manage end-to-end servicing of UNO tickets,

ensuring timely resolution, high accuracy, and adherence to defined SLAs while supporting sales and internal stakeholders.

Key Responsibilities:

? Handle and resolve UNO service tickets end to end within defined TAT/SLA
Coordinate with dependent functionsto address queries, escalations, and operational issues
Ensure accurate processing of service requests with minimal rework or errors
Track, monitor, and follow up on pending and aging tickets
Escalate critical or SLA-breaching cases to relevant stakeholders promptly
Maintain service quality, compliance, and documentation standards




Provide backup support during peak volumes or business exigencies

Key Skills Competencies: ? Solid understanding of servicing processes and ticketing systems
Positive coordination and communication skills
High attention to detail and accuracy
Ability to manage high volumes under tight timelines
Problem-solving mindset with ownership and accountability

Educational Qualification: ? Graduate in any discipline

Experience:

? 13 years of experience in operations,

servicing, or insurance support role preferred

Disclaimer: This has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

📌 Senior Executive Branch Operations Service, Support And Psd Noida (India)
🏢 Niva Bupa
📍 India