Job highlights
Provide and maintain valuable customer service and solve problems .
Coordination . Co-ordinate between engineers and customers and ensure that maximum calls are completed . Co-ordination and co-operation with service team to achieve targets . .
Customer support
Provide and maintain positive customer service and solve problems
Schedule engineers for customer location visits
Maintain feedback once a complaint is closed
Reports and MIS
On time documentation filing
Keep a tracker on all the active complaints
Regular CRM updates on service calls
Periodical service reports to manager
Coordination
Co-ordinate between engineers and customers and ensure that maximum calls are completed
Co-ordination and co-operation with service team to achieve targets
Coordination with other regions.
Principals for Spares, Manuals and Technical Assistance.
Sales
Generate AMC
Submit quotation for AMC, Service, Spares
Team management
Ensure on time and accurate documentation
Ensure availability of engineers at customers site as required
Valuable communication Skill
Functional Knowledge of CRM
Computer Basic.

📌 Service Coordinator Bengaluru
🏢 SAKSHAM TECHNOLOGIES
📍 Bengaluru