Job highlights
prepare estimates of time and material required to accomplish the job
determination and assignment of proper work,operate and manage a computerized database of all calls and work schedule keep with client inform the work plans and status of ongoing work & Ensuring timely / best solutions to client issues and co-ordinates with client and workers . .
The Service coordinator will provide specialized services to Tenancy Management(House Maintenance) department including review and approval of work request; prepare estimates of time and material required to accomplish the job; determination and assignment of proper work, operate and manage a computerized database of all calls and work schedule keep with client inform the work plans and status of ongoing work & Ensuring timely/best solutions to client issues and co-ordinates with client and workers
Receive inbound calls from customers
Answer client s questions, as we'll as question participants to obtain full understanding of what information/work is being requested.
Document all calls with regards to participant
Follow-up with clients and Workers
Provide quality customer service on every call.




Communicate clearly and effectively with Clients
Promote teamwork and helpline number
Inspects work performed by departmental staff or by contractors to ensure compliance with job specifications and as per the standards.
Regular interactions with key clients to know the feedback
Manage relationships with existing clients.
Ensure all internal reports queries and solutions prepared and submitted on time.
Respond to and follow up enquiries/issue using appropriate methods.
Communicate, liaise, and negotiate internally and externally using appropriate methods to facilitate the development of AMC & maintenance and sustainable relationships

Skills
Candidates should be from preferably from Facilities, Services Industry and call centres with at least 3 years experiences
Ability take ownership for their needs
Ability to meet the expectations of the customers
Valuable interpersonal skills to form effective working relationships with people at all levels.
Candidate should have pleasing personality with positive communication skills (Verbal & Written).

📌 Service Coordinator Executive New Delhi (India)
🏢 Formula Group
📍 India