Description and Requirements

Key Responsibilities

- Coordinate day-to-day end-to-end Repair Depot and Reverse Hub operations, including receipt, visual and functional screening, repair, testing, packing and dispatch of defective/repaired parts.
- Monitor timely movement of defective parts from customers/service locations to the Repair Depot / Reverse Hub and coordinate collection with customers and logistics partners.
- Verify return labels and part details, identify wrong parts and CID cases, and coordinate with respective owners based on defined CID criteria.
- Coordinate parts shipped locally or overseas for repair and track end-to-end repair lead time, repair yield and return status.
- Monitor repair Turnaround Time (TAT), backlog, aging, repair yield and SLA performance coordinate escalation and corrective actions for delays.
- Maintain accurate control and reconciliation of defective, Work-in-Progress (WIP), repaired/good and scrap inventory.
- Ensure part-level and serial-number traceability throughout the repair lifecycle, particularly for high-value components.
- Ensure timely and accurate SAP/WMS/system transactions for receipt, movement, repair completion, inventory status, consumption and dispatch.
- Monitor and coordinate repair vendor performance including capacity, productivity, quality, repair yield, TAT and SLA adherence.
- Perform DOA and repeat-failure analysis and coordinate Root Cause Analysis (RCA) and Corrective and Preventive Action (CAPA) with Quality, Engineering and repair partners.




- Support and coordinate continuous improvement initiatives to reduce repair/reverse lead time, backlog, operational defects and repeat failures.
- Ensure applicable India operational compliance requirements are followed, including GST-related logistics documentation, Delivery Challan, e-Way Bill, e-waste requirements and applicable company procedures.
- Coordinate required documentation and operational support for local and overseas repair/return shipments, including import/export and customs-related activities where applicable.
- Coordinate scrap disposition in accordance with Lenovo's E-waste management policy and applicable local requirements.
- Maintain SOPs, process documentation and operational records and support internal/external audits.
- Ensure appropriate ESD, handling, storage, security and safety controls for service parts and high-value components.
- Track and report Repair Depot / Reverse Hub operational spend and support budget and cost-control activities.
- Identify and support productivity, cost optimization and savings initiatives.
- Prepare and report operational KPIs including repair TAT, repair yield, backlog/aging, inventory accuracy, SLA, scrap, cost and productivity.
- Work cross-functionally with Service, Logistics,



Quality, Engineering, Compliance, Tax, Finance, IT, Procurement, customers and external service providers to resolve operational issues.
- Support business continuity and coordinate escalations for critical repair backlog, system issues, logistics disruptions or other operational risks.

Position Requirements

- Bachelor's degree or above in Supply Chain, Logistics, Engineering, Operations or a related discipline relevant work experience may also be considered.
- Minimum two years of experience in supply chain, reverse logistics, repair/service-parts operations, depot operations or a related function.
- Experience in inventory management, repair vendor management and operational KPI/SLA management is preferred.
- Working knowledge of India logistics documentation and basic GST, e-Way Bill and e-waste compliance requirements is preferred.
- Strong analytical capability and proficiency in Microsoft Excel and PowerPoint SAP/WMS experience is preferred.
- Excellent written and verbal English communication skills English will be the working language.
- Ability to work cross-functionally in an international and multi-stakeholder environment.
- Detail-oriented with strong problem-solving, ownership and follow-up skills.
- Ability to work independently, identify the right stakeholders and resolve issues with minimal supervision.
- Solid team-working and communication skills able to influence and coordinate stakeholders without direct reporting authority.

📌 India repair depot specialist (Bengaluru)
🏢 Lenovo India Private
📍 Bengaluru