HRorion is hiring on behalf of a distinctive boutique mountain retreat located in Hamta, near Manali, Himachal Pradesh. Set amid the Himalayan landscape, the property offers an intimate, nature-led guest experience in a remote mountain setting. With a focus on personalised hospitality, quality food and attentive service, the operation requires team members who are hands-on, adaptable and comfortable taking personal ownership of their responsibilities. The location also requires readiness to work through challenging winter conditions and adapt to the practical demands of a mountain property.

About the Role

We are seeking a practical, guest-focused Operations Manager to take ownership of day-to-day property operations. This is a hands-on position suited to someone who can coordinate multiple functions, maintain service standards, supervise a small team and step in personally whenever required. The successful candidate should be comfortable working in a remote mountain location, managing operational challenges and ensuring a smooth guest experience despite seasonal and logistical constraints.

Requirements

Key Responsibilities

1. Guest Experience and Front Office

- Manage guest communication, arrivals, departures and overall guest experience.

- Handle complaints and service issues promptly, professionally and effectively.

- Coordinate guest requests and ensure clear communication across the team.

- Monitor feedback and identify opportunities to improve service delivery.

2. Daily Operations and Team Management

- Coordinate front office, housekeeping and food and beverage operations.

- Train,



guide and supervise staff to maintain service and operating standards.

- Ensure daily tasks, guest requirements and operational priorities are completed on time.

- Remain actively involved in daily operations and provide hands-on support when required.

3. Purchasing, Inventory and Cost Control

- Plan purchasing requirements and coordinate procurement of supplies.

- Maintain stock records and monitor consumption, wastage and daily expenses.

- Support cost control while maintaining guest service and product quality.

- Coordinate with the kitchen team on food supplies and inventory requirements.

4. Maintenance and Property Upkeep

- Coordinate routine maintenance, vendor visits and repair work.

- Identify basic electrical or plumbing issues and safely troubleshoot routine problems within personal competence.

- Escalate technical work to qualified professionals whenever required.

- Follow up on maintenance issues affecting guest comfort, safety or daily operations.

5. Records and Communication

- Maintain accurate operational records, expense details, inventory information and relevant reports.

- Communicate operational updates,



issues and requirements proactively to the owners.

- Identify recurring problems and recommend practical improvements.

Essential Requirements

- Relevant hotel or property operations experience with responsibility across multiple departments.

- Strong guest communication, complaint handling and service recovery skills.

- Experience supervising staff and coordinating front office, housekeeping and F&B; functions.

- Practical understanding of purchasing, inventory, expenses and cost control.

- Ability to coordinate maintenance and follow up with vendors and technicians.

- Hands-on approach, sound judgement, accountability and problem-solving ability.

- Willingness to relocate to Hamta and work through harsh winter conditions.

- Comfortable with shared accommodation with the Head Chef and the working arrangements of a remote property.

Strongly Preferred

- Experience in a mountain, hill-station or remote property, ideally including a winter season.

- Experience in a boutique hotel, small luxury stay or independently operated property.

- Practical basic electrical and plumbing troubleshooting knowledge.

- Experience handling power or water interruptions, difficult access and delayed supplies.

Working Arrangements

- Full-time, in office role in Hamta near Manali.

- Annual leave: 24 days, clubbable during the off-season.

- A minimum six-month commitment is preferred.

- Candidates should state their earliest availability and confirm their willingness to relocate.

📌 Operations Manager (Naggar)
🏢 HRorion
📍 Naggar