- Booking Operations: Oversee individual and group reservations processed via phone, email, and online channels.
- Revenue Optimization: Collaborate with revenue managers to adjust energetic pricing, manage room inventory, and forecast occupancy rates.
- Team Leadership: Train, schedule, and supervise reservation staff to meet performance and sales targets.
- Cross-Department Coordination: Liaise with front office, housekeeping, and sales teams to ensure smooth guest arrivals and accurate billing.
- Reporting: Generate daily, weekly, and monthly performance and revenue reports. [1, 2, 3, 4, 5, 6, 7, 8]