Sr. Customer Service Executive – International Voice Process

Job Location: Kolkata, West Bengal
Salary: ₹3,50,000 – ₹5,00,000 per annum (3.5–5 LPA)
Job Type: Full-time, Permanent
Experience Required: 1–3 Years
Qualification: Any Graduate
Working Days: 5 Days a Week
Week-offs: 2 Rotational Week-offs
Shift: Rotational Shifts
Benefits: Cab Facility Available

Job Summary

We are hiring an experienced Sr. Customer Service Executive – International Voice Process for our customer support team in Kolkata. The ideal candidate should have prior experience in an international voice process, excellent communication skills, and a customer-centric approach.

The candidate will be responsible for handling customer queries, resolving issues efficiently, maintaining service quality, and ensuring a positive customer experience while interacting with international customers.

Roles and Responsibilities

- Handle customer inquiries and concerns through inbound/outbound calls and chat support, as per process requirements.
- Provide prompt, accurate, and effective solutions to customer queries.
- Maintain high standards of customer satisfaction and service quality.
- Document customer interactions, complaints, and resolutions accurately.
- Follow company policies,



standard operating procedures (SOPs), and quality guidelines.
- Communicate professionally with international customers.
- Identify customer issues and provide appropriate resolutions within defined timelines.
- Maintain productivity, quality, and customer service performance standards.

Eligibility Criteria

- Any graduate can apply.
- 1–3 years of experience in an International Voice Process is required.
- Excellent English communication and interpersonal skills.
- Strong customer-handling, problem-solving, and query-resolution abilities.
- Ability to work in rotational shifts and rotational week-offs.
- Customer-focused attitude with professional communication skills.

Salary and Advantages

- Annual CTC: ₹3.5 LPA – ₹5 LPA, depending on experience and suitability.
- 5-day working schedule.
- 2 rotational week-offs.
- Rotational shift schedule.
- Cab facility available.

How to Apply

Interested candidates who meet the eligibility criteria can apply with their updated resume. Shortlisted candidates will be contacted for the next steps in the recruitment process.

Pay: ₹300,000.00 - ₹500,000.00 per year

Work Location: In person

📌 Sr. Customer Service Executive – Voice Process (Kolkata)
🏢 Outpace Consulting Services
📍 Kolkata