- Supervise, guide and motivate outlet staff.
- Monitor attendance, punctuality, grooming and discipline.
- Prepare and manage staff shifts and weekly offs.
- Identify staffing shortages and report them to the Operations Manager.
- Train staff on outlet procedures and customer service standards.
3. Sales & Customer Service
- Monitor daily outlet sales and work towards achieving assigned targets.
- Ensure positive customer service and quick order processing.
- Handle customer complaints and resolve issues professionally.
- Monitor customer feedback and Google reviews.
- Take corrective action to improve customer satisfaction.