The Enterprise Operations Xcellence Transformation and Optimization (ETO) Manager leads the execution of assigned projects that may span diverse process areas, deliver initiatives and outcomes, and manage stakeholders. The role supports senior leaders in redesigning and reimagining workflows within the assigned process area, including the evaluation of relevant technology, automation, and AI-enabled tools where appropriate. It also drives process improvement within the assigned area and applies financial and business case analysis to help ensure that redesigned processes are effective and cost optimized.

This role owns day-to-day project management for assigned initiatives, including planning, task assignment, and coordination of cross-functional contributors, and is expected to exercise strong judgment and task ownership within its scope. The candidate is accountable for the quality, pace, and outcomes of their assigned initiatives within the process area.

Work you'll do

As a Manager, Transformation and Optimization on the Enterprise Operations Xcellence (EOX) team, you will be responsible for…

- Lead execution of transformation initiatives across assigned projects, from design through rapid prototyping, implementation, and stabilization, applying sound judgment to navigate ambiguous or undefined work.

- Support in reimagining and redesigning workflows within the assigned process area - including the evaluation and operationalization of automation and AI-enabled tools.

- Partner with technical teams to translate use cases into workable solutions, assessing fit, feasibility, and impact before implementation, and execute the associated change strategy for assigned initiatives.

- Own day-to-day project management for assigned initiatives, including planning, task assignment, and coordination of cross-functional contributors; provide guidance to junior staff for executing against the project requirements.

- Build and manage stakeholder relationships within stakeholders; drive stakeholder engagement and own day-to-day communication of expectations and progress, escalating enterprise-level risks or decisions to the project leader.

- Identify and drive process improvement opportunities within the assigned process area that enhance efficiency, quality, and employee or customer experience, while owning adoption of recent ways of working - including training,



communications, and readiness activities.

- Conduct financial and cost-benefit analysis for assigned initiatives, validating business cases and confirming that redesigned processes deliver measurable, optimized outcomes.

- Track and report on initiative progress, risks, dependencies, and perks realization, exercising judgment on what to resolve directly versus escalate.

- Apply established governance routines, reporting cadences, and delivery standards consistently within assigned initiatives, ensuring consistency with solution standards across own work.

- Apply structured problem-solving to bring order and discipline to ambiguous or undefined tasks within the assigned process area.

The team

Enterprise Operations Xcellence (EOX) focuses on improving operational effectiveness, driving transformation execution, and enabling scalable, consistent, and high-quality outcomes across the organization. The team works across process areas to strengthen governance, improve delivery discipline, and embed more efficient ways of working, including AI-enabled support for reporting, risk visibility, action management, communications, training, and adoption.

Location: Hyderabad

Shift Timings: 11 AM to 8 PM

Qualifications

- Master’s degree in business, Operations, Engineering, Technology, Organizational Change, or a related field

- 10+ years of experience in strategy, transformation, enterprise operations, organizational change management, operating model transformation, program leadership, or strategic business operations.

- Prior experience in process improvement, transformation, or enterprise operations, with direct experience managing people and stakeholders.

- Strong communication and presentation skills, with the ability to tailor messaging to diverse audiences.

- Strong analytical, problem-solving, organizational, and strategic thinking capabilities.

- Comfortable operating in ambiguous or unstructured work environments,



with the ability to bring structure and drive outcomes.

- Familiarity with digital, AI, automation, etc. as applied to process transformation is a plus.

Our purpose

Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas and perspectives, and bring more creativity and innovation to help solve our clients’ most complex challenges. This makes Deloitte one of the most rewarding places to work.

Professional development

At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India.

Benefits to help you thrive

At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.

Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.

Requisition code: 367189

📌 Specialist Manager - EOX Transformation and Optimization - Hyderabad
🏢 Deloitte
📍 Hyderabad