Role name: SRE- Application support

Location: Gurugram, Haryana

Key Responsibilities:

- Provide first-level support for application-related incidents, ensuring timely resolution or escalation to the appropriate teams.
- Troubleshoot and resolve application issues, including functional, performance, and system integration problems.
- Monitor application performance, identify potential bottlenecks, and take proactive actions to resolve them.
- Ensure smooth deployment of planned changes, monthly releases in coordination with OPCO Squad and SRE team.
- Conduct root cause analysis for recurring issues and work with teams to implement permanent fixes.
- Document support activities, resolutions, and known issues in a knowledge base or ticketing system for future reference.
- Assist in application deployments, configuration ensuring minimal disruption to users.
- Provide operational support by training users and enabling effective first-level troubleshooting.
- Maintain application logs, monitor system health, and proactively identify and address potential issues.
- Participate in on-call support as needed, ensuring the high availability of critical applications.
- Ensure adherence to Service Level Agreements (SLAs), and report on application status,



outages, and performance metrics to management.

Required Qualifications:

- 3+ years of proven experience in application support or a similar technical support role.
- Solid understanding of IT systems, networks, and application troubleshooting methodologies.
- Working experience in Kubernetes, containerization, microservices, and monolithic application architectures.
- Hands-on experience with Jenkins, Bitbucket and CI/CD practices.
- Proficiency in working with databases (SQL, in-memory, NoSQL) and performing database troubleshooting and optimization
- Knowledge of scripting languages (e.g. Python, Shell) for automation and issue resolution
- Strong command of operating systems such as Linux and Windows.
- Experience with ticketing systems like Jira, GLPI, etc., for issue tracking and management.
- Familiarity with monitoring and observability tools such as Nagios, Grafana and the ELK Stack (Elasticsearch, Logstash, Kibana) for log management, performance monitoring, and visualization.
- Familiarity with application frameworks and technologies such as Java or similar.

Work Location: In person

📌 SRE - Application Support (Gurugram)
🏢 Diksha Technologies
📍 Gurugram