A Non-IT Quality Analyst (QA) / Quality Control Executive monitors, evaluates, and improves processes, customer interactions, or physical/manufacturing products to ensure they meet established organizational and regulatory standards.
These are results for Quality analyst non IT job description Search instead for Quality analyst non IT job discription Mambalam, Chennai ∙ Choose area AI Overview A Non-IT Quality Analyst (QA) / Quality Control Executive monitors, evaluates, and improves processes, customer interactions, or physical/manufacturing products to ensure they meet established organizational and regulatory standards. Taggd Job Title Options Non-IT Quality Control Executive Manufacturing Quality Analyst Process / Call Quality Analyst (BPO/Customer Service) Quality Assurance Inspector Taggd +1 Key Responsibilities Process & Communication Evaluation: Monitor and audit voice calls, chat transcripts, emails, or back-office workflows to maintain service quality. Quality Standards & Compliance: Ensure adherence to company guidelines,
ISO standards, or industry-specific regulatory requirements. Defect & Error Identification: Spot process gaps, documentation errors, or product defects and log them systematically. Data & Metric Analysis: Compile statistical data on quality scores, error rates, and team performance matrices. Feedback & Coaching: Conduct feedback sessions or calibration huddles with operations or floor teams to reduce recurring mistakes. Corrective Action Plans: Recommend and monitor process improvements (such as Six Sigma or Kaizen methodologies) to boost efficiency. Customer Escalation Review: Investigate customer complaints or product/service returns and coordinate root-cause fixes.