Client Success Manager

Company: Eitonics Technologies Pvt. Ltd.
Location: NIET TBI, Greater Noida, Uttar Pradesh
Industry: HealthTech & HospitalityTech
Position: Client Success Manager
Salary: ₹20,000 per month + Performance Incentives
Employment Type: Full-Time
Work Mode: Work from Office

About Eitonics Technologies Pvt. Ltd.

Eitonics Technologies Pvt. Ltd. is an emerging technology startup operating across the HealthTech and HospitalityTech sectors. The company develops innovative digital solutions that address real-world operational challenges and improve business efficiency.

Our HealthTech product, LOBMAX PCS-D, is a cloud-based dialysis center management platform designed to digitize patient records, streamline dialysis center operations, and improve access to clinical and administrative information.

We are looking for a proactive, customer-focused, and relationship-oriented Client Success Manager to manage client relationships, drive customer satisfaction, support product adoption, and contribute to business growth.

Role Overview

As a Client Success Manager, you will be responsible for building strong relationships with existing and prospective clients, ensuring smooth onboarding, coordinating product demonstrations, addressing customer concerns, and improving overall client experience.

You will work closely with the founding team and internal stakeholders to understand client requirements, drive product adoption, maintain engagement, and identify opportunities for customer retention and business expansion.

This role offers an opportunity to work directly with leadership and gain hands-on experience in B2B client management, SaaS products, customer success, and business development within a growing technology startup.

Key Responsibilities

1. Client Relationship Management

- Build and maintain strong, long-term relationships with existing and prospective clients.
- Communicate professionally with clients through phone calls, WhatsApp, email, and online meetings.
- Understand client requirements, expectations, and business challenges.
- Conduct regular follow-ups to maintain client engagement and satisfaction.
- Act as a primary point of contact for client communication and coordination.
- Escalate client concerns to the relevant internal teams and ensure timely resolution.

2. Customer Success & Product Adoption

- Manage client onboarding and facilitate smooth implementation of company products, including LOBMAX PCS-D.
- Coordinate product demonstrations, introductory meetings,



and training sessions.
- Help clients understand product features, workflows, and business benefits.
- Monitor client engagement, product adoption, and satisfaction levels.
- Collect client feedback and coordinate with internal teams to improve the customer experience.
- Identify potential customer retention risks and take proactive steps to address them.

3. Business Development & Account Growth

- Identify potential clients and research relevant organizations across target industries.
- Follow up on leads generated through LinkedIn, email, telephone calls, referrals, and other channels.
- Schedule product demonstrations and coordinate meetings with prospective customers.
- Identify opportunities for account expansion, renewals, referrals, and additional business.
- Collaborate with the sales team to convert qualified prospects into customers.
- Support the achievement of client engagement, retention, and revenue-related targets.

4. Client Communication & Issue Resolution

- Maintain clear, timely, and qualified communication with clients.
- Understand client issues and coordinate with product, technical, and business teams for resolution.
- Track customer queries, complaints, and resolution timelines.
- Ensure clients receive regular updates on pending issues and action items.
- Maintain a customer-first approach while balancing client expectations and business priorities.

5. Reporting & Internal Coordination

- Maintain accurate client databases, CRM records, interaction logs, and follow-up trackers.
- Prepare weekly reports on client meetings, feedback, onboarding progress, customer satisfaction, and business opportunities.
- Coordinate with internal teams to ensure effective client servicing.
- Assist the founding team with client presentations, business communication, and strategic coordination.
- Develop and improve standard operating procedures for client onboarding, communication, and relationship management.

Eligibility & Qualifications

- MBA / PGDM in Marketing, Business Administration, General Management, or a related field.




- Strong verbal and written communication skills in English and Hindi.
- Excellent interpersonal, relationship-building, and problem-solving abilities.
- Confidence in handling client calls, meetings, presentations, and professional correspondence.
- Basic proficiency in MS Excel, MS Word, Google Sheets, email, and online meeting platforms.
- Ability to manage multiple clients, prioritize tasks, and complete follow-ups on time.
- A proactive attitude, willingness to learn, and a strong customer-first mindset.
- Ability to work independently and collaboratively in a fast-paced startup environment.

Preferred Experience & Skills

- Experience in client servicing, customer success, account management, sales coordination, or business development.
- Familiarity with CRM tools, SaaS platforms, or customer engagement systems.
- Exposure to healthcare technology, hospital management systems, dialysis centers, or hospitality technology.
- Ability to understand customer requirements and communicate product value effectively.
- Experience managing customer databases, preparing reports, and tracking performance metrics.

Salary & Benefits

- Fixed Salary: ₹20,000 per month.
- Performance Incentives: Additional incentives based on defined targets and performance.
- Direct exposure to customer success, B2B relationship management, and SaaS business operations.
- Opportunity to work closely with the founding team and contribute to business growth.
- Professional development in client management, communication, product adoption, and account growth.
- Opportunity to work in a growing HealthTech and HospitalityTech startup.

Ideal Candidate Profile

The ideal candidate is confident, articulate, organized, and customer-oriented, with a genuine interest in building long-term client relationships. The candidate should be comfortable communicating with business stakeholders, understanding client challenges, coordinating solutions, and ensuring that commitments and follow-ups are completed on time.

We value candidates who take ownership, demonstrate professionalism, solve problems proactively, and are motivated by measurable performance goals.

Work Location & Employment Details

- Company: Eitonics Technologies Pvt. Ltd.
- Office Location: NIET TBI, Greater Noida, Uttar Pradesh
- Position: Client Success Manager
- Compensation: ₹20,000 per month + Performance Incentives
- Employment Type: Full-Time
- Work Arrangement: Work from Office

Pay: ₹20,000.00 per month

Work Location: In person

📌 Client Success Manager (Greater Noida)
🏢 Eitonics Technologies
📍 Greater Noida