Key Responsibilities

1. Customer Service & Sales

- Assist customers in selecting fabrics based on their requirements, preferences, budget, and intended use.
- Explain fabric types, textures, widths, colours, quality, and suitability for different garments and projects.
- Handle customer enquiries professionally over phone, WhatsApp, email, and in person.
- Recommend suitable alternatives and complementary fabrics to increase sales.
- Follow up with prospective customers and convert enquiries into confirmed orders.
- Build solid customer relationships and encourage repeat purchases.

2. Retail & Fabric Sales

- Assist customers with fabric selection, measurements, cutting requirements, and order preparation.
- Ensure accurate fabric quantities are measured and supplied.
- Maintain an organised, clean, and well-presented showroom and fabric display area.
- Help customers discover new arrivals, suitable combinations, and fabrics for specific occasions or projects.

3. Online Sales & Order Management

- Respond promptly to customer enquiries from the website and digital channels.
- Assist customers with product availability, pricing, shipping, and order-related questions.




- Process sales orders accurately and coordinate with the inventory and dispatch teams.
- Follow up on quotations, pending payments, abandoned enquiries, and incomplete orders.
- Maintain accurate customer records and sales follow-up information.

4. Sales Targets & Business Growth

- Work towards individual and team sales targets.
- Proactively identify opportunities to increase order value through cross-selling and upselling.
- Contact existing customers to introduce new collections and encourage repeat orders.
- Maintain a pipeline of prospective customers, including designers, boutiques, tailors, garment manufacturers, and sewing enthusiasts.
- Contribute ideas to improve customer experience and sales performance.

5. Inventory & Coordination

- Check fabric availability before confirming orders.
- Coordinate with the warehouse and inventory team to ensure accurate fulfilment.
- Report stock discrepancies, damaged fabrics, and customer complaints to the relevant team.
- Assist with stock organisation, product labelling, and fabric sample management.

Pay: ₹8,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Retail Sales Assistant (Colaba)
🏢 Fabric Factory
📍 Colaba