HOUSE MANAGER

Location: Mumbai, Worli
Direct Reportees: 10
Experience Required: 8 –15+ years

POSITION OVERVIEW

We are seeking an experienced and strategic House Manager to oversee the operations of multiple luxury residences, estates, and farms for a promoter family. The role involves leading household and estate teams, managing budgets, vendors, security, maintenance, and hospitality, while ensuring consistent luxury-service standards, operational efficiency, and complete confidentiality across all properties.

KEY RESPONSIBILITIES

- Household & Estate Management: Oversee daily operations across residences, estates, and farms, ensuring consistent housekeeping, maintenance, and service standards.

- Staff Leadership: Recruit, train, supervise, and appraise household staff, including housekeeping, kitchen, drivers, gardeners, butlers, security, farm teams, and pet carers.

- Maintenance & Projects: Manage repairs, preventive maintenance, service contracts, renovations, vendor performance, and current-property handovers.

- Budgeting & Procurement: Control household budgets, petty cash, expenses, purchasing, inventory, vendor contracts, and monthly financial reporting.

- Farm & Landscape Management: Oversee landscaping and farm-produce operations across Vengurla, Pune, and the new Neral site, ensuring quality and timely household provisioning.

- Security & Compliance: Manage security personnel, access control, CCTV, background checks, emergency protocols, safety standards, and incident reporting.

- Hospitality & Events: Coordinate family functions, guest stays, travel readiness, seasonal property transitions, gifting, and personalised guest experiences.

- Family & Pet Care Coordination:



Oversee family schedules, healthcare coordination, medication stock, pet care, veterinary appointments, and travel arrangements.

- SOPs & Confidentiality: Establish operating procedures, conduct inspections, maintain household records, and enforce strict privacy and security protocols.

REQUIRED EXPERIENCE & QUALIFICATIONS

- 8–15+ years of experience in household or estate management, luxury hospitality, or facilities management for UHNW families or high-profile promoters.

- Proven experience managing multiple properties and leading large, multi-functional teams.

- Strong expertise in budgeting, procurement, vendor negotiations, maintenance, and project coordination.

- Experience in security management, hospitality operations, and high-confidentiality environments.

- Bachelor's degree preferred in Hospitality, Hotel Management, Business Administration, Facility Management, or a related field.

- Experience in luxury hotels, premium residential complexes, or established UHNW households is preferred.

KEY COMPETENCIES

- Strategic planning and operational excellence.

- Strong leadership, staff development, and conflict resolution.

- Financial management, cost control, and negotiation.

- Excellent communication and stakeholder management.

- High emotional intelligence, discretion, and confidentiality.

- Ability to manage multiple properties and priorities simultaneously.

CORE OBJECTIVE

To ensure seamless, secure, and consistent operations across the promoter family's residences, estates, and farms by leading teams, maintaining luxury-service standards, controlling costs, and proactively managing household requirements while safeguarding the family's privacy and comfort.

📌 HOUSE MANAGER (Worli)
🏢 Elite Butlers
📍 Worli