Customer Support Executive – Voice & Non-Voice | Freshers & Experienced

Company: Outpace Consulting
Location: New Town, Kolkata, West Bengal

Job Overview

Outpace Consulting is hiring enthusiastic candidates for multiple Customer Support opportunities in the Ecommerce and Travel processes. We are looking for both freshers and experienced professionals who are eager to build their careers in customer service.

Candidates can apply for the following positions based on their qualifications and experience.

1. Customer Support Executive – Ecommerce Non-Voice

Experience: Fresher
Qualification: Graduate / Undergraduate
Salary: ₹17,000 per month (In-Hand)
Location: New Town, Kolkata

Job Responsibilities:

- Handle customer queries through non-voice communication channels.
- Provide accurate and timely responses to customer concerns.
- Assist customers with order-related and service-related queries.
- Maintain proper documentation of customer interactions.
- Ensure quality, accuracy, and customer satisfaction.

Shift & Benefits:

- Rotational shifts
- 5 working days per week
- 2 rotational weekly offs
- One-way cab facility
- ₹1,400 travel allowance

2. Customer Support Executive – Travel Voice

Experience: Fresher
Qualification: Graduate / Undergraduate
Salary: ₹20,000–₹21,000 per month (In-Hand)
Location: Recent Town, Kolkata

Job Responsibilities:

- Handle customer queries over inbound and/or outbound calls, as applicable to the process.
- Assist customers with travel-related queries and service requests.
- Communicate professionally and provide effective resolutions.
- Maintain accurate records of customer interactions.
- Deliver a positive customer experience.

Shift & Benefits:

- Rotational shifts
- 5 working days per week
- 2 rotational weekly offs
- One-way cab facility
- ₹1,400 travel allowance

3.



Customer Support Executive – International Voice

Experience: Minimum 1 year of international calling experience
Qualification: Graduate / Undergraduate
CTC: ₹3.6 LPA–₹3.9 LPA
Approximate In-Hand Salary: Up to ₹25,000 per month
Location: New Town, Kolkata

Job Responsibilities:

- Handle customer interactions through international voice support.
- Resolve customer queries professionally and efficiently.
- Maintain high standards of communication and service quality.
- Document customer interactions and follow process guidelines.
- Meet customer service and performance expectations.

Salary & Benefits:

- Salary hike of up to 30% over the last drawn salary, subject to the maximum offered package
- Performance-based incentives
- One-way cab facility
- ₹1,400 travel allowance
- Rotational shifts
- 5 working days per week
- 2 rotational weekly offs

Required Skills

- Good communication skills
- Customer-focused attitude
- Problem-solving and query-resolution skills
- Willingness to work in rotational shifts
- Basic computer knowledge
- For the International Voice role, prior international calling experience is mandatory.

Who Can Apply?

- Freshers interested in starting a career in customer support
- Graduates and undergraduates
- Experienced candidates with at least 1 year of international calling experience for the International Voice role

Work Location

New Town, Kolkata, West Bengal

How to Apply

Interested candidates can apply for the relevant position. Please mention the role you are applying for and ensure your resume includes your educational qualifications, experience, and contact details.

Wa.me/+91-XXXXXXXXXX
Email:Id- [email protected]

Join Outpace Consulting and take the next step in your customer support career!

Pay: ₹252,000.00 - ₹390,000.00 per year

Work Location: In person

📌 International Voice and Non Voice (Kolkata)
🏢 Outpace Consulting Services
📍 Kolkata