- Call and follow up leads received through Meta Ads, social media, WhatsApp and other enquiry channels.
- Understand customer requirements, explain approved product information, share quotations and coordinate samples or demonstrations with the sales team.
- Follow up prospective and existing customers, record outcomes and agree clear next steps.
- Prepare and process sales orders (SOs), check customer details, products, quantities and agreed pricing, and coordinate internal approvals.
- Coordinate with sales, accounts, production and dispatch on payments, stock availability, order status and delivery updates.
- Research relevant business leads using Google Maps, Instagram, Facebook and AI-assisted research, then verify business information and maintain accurate lead lists.