Jira) consultant / JSM specialist engagement* 5+ years Not a developer role. The engagement has Jira in place and needs someone to configure, tune, and integrate it. Five distinct workstreams are bundled here: 1. Jira workflows Workflow schemes, statuses, transitions, conditions/validators/post-functions, screen and field configuration schemes, permission and notification schemes, plus Jira Automation rules. Effort depends heavily on how many project types and teams are in scope. 1. SLA configuration — the real anchor of this requirement SLAs are a Jira Service Management feature, not core Jira. This means: JSM project setup, request types, portal, queues SLA goals with JQL conditions, start/pause/stop conditions, business calendars, multi-tier SLAs by priority or request type If they want SLAs on a software (non-JSM) project, it needs a marketplace app (Time to SLA, SLA Time and Report) — different skill entirely 1. Dashboards Native dashboards + gadgets driven by JQL filters, JSM built-in reports. Meaningful SLA breach/trend reporting almost always needs eazyBI or Custom Charts for Jira — worth confirming what they own. 1. Time capture Either native Jira work logs or, more likely, Tempo Timesheets (or Clockwork / Worklogs). Includes timesheet periods, approval flows,



billable vs non-billable, accounts/cost tracking, and reporting. 1. Zoho integration The vaguest item and the biggest risk. "Zoho" could be CRM, Desk, Books, People, or Projects — each is a different integration. Approaches range from Zoho Flow / marketplace connectors → Jira Automation webhooks → custom REST/OAuth middleware → a Forge/Connect app. Field mapping, sync direction, dedupe, error handling, and rate limits all drive effort. Skill sets to look for Must-have Jira Cloud and/or Data Center administration (confirm which — the skills differ) Jira Service Management: request types, queues, portal, automation SLA design and configuration (the engagement called this out explicitly) Advanced JQL, filters, dashboard and gadget configuration Workflow engineering: schemes, post-functions, validators, conditions Timesheet tooling — Tempo Timesheets experience, including approvals and billable tracking REST API integration work with OAuth 2.0; webhooks; at least one iPaaS (Zoho Flow, Workato, Make, Zapier) Zoho ecosystem familiarity (CRM/Desk most likely)

Pay: ₹1,220,000.00 - ₹1,440,000.00 per year

Perks:

- Provident Fund

Work Location: Remote

📌 Jira consultant / JSM specialist engagement (India)
🏢 SaviNexa
📍 India