- Handle customer calls for vehicle servicing, maintenance, and repair appointments.
- Schedule service appointments and coordinate with the Service Advisor and Workshop team.
- Make follow-up calls to customers regarding service status, vehicle delivery, and feedback.
- Remind customers about periodic maintenance and upcoming service due dates.
- Handle customer queries, complaints, and service-related issues professionally.
- Maintain customer records, call reports, and appointment data in CRM software.
- Conduct customer satisfaction calls after vehicle servicing.
- Coordinate with the service team to ensure timely vehicle delivery.
- Inform customers about service offers, campaigns, and maintenance packages.
- Maintain positive customer relationships and improve customer satisfaction.