Hyderabad, India·CCaaSManaged Support
Keep enterprise contact center (CCaaS) platforms healthy in production with 24×7 delivery excellence.
Responsibilities
- Own incident, problem and change management with SLA-backed response and resolution.
- Monitor health, performance and cost; drive proactive tuning and reliability improvements.
- Partner with customer stakeholders and platform vendors on RCA and continuous improvement.
Requirements
- 3+ years supporting enterprise SaaS / cloud platforms in production, ideally under SLA.
- Hands-on with Amazon Connect, Genesys Cloud, NICE CXone or Google CCAI.
- Robust incident management, scripting (Python or Node.js) and observability tooling.
Practice
Pronix.ai is a specialized AI & CX Systems Integrator. This role delivers our Managed services practice — from strategy and pilots to production outcomes.
Apply
Send your CV and a brief note to
[email protected].
📌 CCaaS Support Lead —Escalations (Hyderabad)
🏢 Pronix
📍 Hyderabad