The Service Advisor acts as the link between customers and the service team, ensuring smooth service operations, accurate job understanding, and high customer satisfaction.
Key Responsibilities
1. Customer Interaction
- Greet customers and understand vehicle issues or service requirements
- Clearly explain service processes, timelines, and estimated costs
- Build trust and maintain professional relationships
2. Job Card Management
- Prepare detailed job cards with customer complaints and service details
- Ensure proper documentation before handing over the vehicle to technicians
- Update job status regularly
3. Service Coordination
- Coordinate with technicians for timely completion of work
- Monitor service progress and ensure quality standards
- Prioritize urgent jobs and manage workload efficiently
4. Cost Estimation & Approvals
- Provide accurate cost estimates for repairs and servicing
- Get customer approval before starting additional work
- Explain parts replacement and charges transparently
5. Delivery & Billing
- Ensure vehicle is serviced as per customer request
- Explain work done and charges at the time of delivery
- Coordinate with billing/accounts team
6. Customer Satisfaction & Follow-up
- Handle customer complaints and escalations
- Follow up after service to ensure satisfaction
- Encourage repeat visits and service reminders
Contact HR
(phone hidden) - NITHIN
Job Types: Full time, Permanent
Pay: Up to ₹25,000.00 per month
Work Location: In person
📌 Service Advisor (Coimbatore)
🏢 ADHARVAA AUTOMOBILES
📍 Coimbatore
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.