We are seeking an experienced, proactive, and relationship-driven Key Account Manager (KAM) to oversee, retain, and expand our most strategic client accounts. In this role, you will be responsible for maintaining strong client relationships, ensuring high mercahnt satisfaction, driving account renewals, and identifying upselling and cross-selling opportunities within your assigned portfolio.
Unlike new-business sales roles, your primary objective is to maximize Net Revenue Retention (NRR), Customer Lifetime Value (LTV), and account health across existing high-value clients.
- Serve as the primary point of contact and trusted advisor for C-level executives, decision-makers, and key stakeholders within assigned key accounts.
- Conduct regular business reviews (QBRs/EBRs) to showcase ROI, value delivery, and alignment with client strategic goals.
- Develop deep organizational mapping within each account to build multi-threaded relationships and reduce single-point-of-failure risks.
Pay: ₹22,000.00 - ₹31,000.00 per month
Advantages:
- Cell phone reimbursement
- Paid sick time
- Provident Fund