Customer Service Agent (Chat/Email Process)

You must have a laptop/PC for this role with a minimum 15-inch screen. The role is 5 days per week (36–50 hours). Weekend work may be required.

You must complete the assessments to be considered for this role.

Excevo is a leading B2B technology and outsourcing service provider company based out of England providing business and technical expertise to the global online industry.

Excevo offers a dynamic and rewarding environment for high achievers looking to work and learn alongside like-minded individuals to support out clients.

This is a contractor role so your responsible for your own local taxes, we will pay you via bank transfer monthly on or before the 5th of the following month for the previous calendar months earnings.

Contract Duration

This is a fixed-term contractual opportunity for an initial period of 3 months, specifically to support peak-season operational requirements.

Please note:

- This is not a permanent/full-time employment position.
- Contract extensions may be considered solely based on individual performance, quality, attendance, business requirements, and operational needs.
- There is no guarantee of extension beyond the initial 3-month period.

Job Description

Key Responsibilities:

- Handling customer queries on Web Chat, E-mails and Social Media as per company procedure
- Provide professional and accurate responses to customer enquiries.
- Identify and escalate priority issues to Team Leaders and Operations teams.
- Actively participate in team meetings, training sessions, and coaching activities





Key Performance Indicators:

- Handle all queries in a polite, qualified manner
- Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution
- Achieve agreed KPIs and Objectives
- Adhere strictly to shift schedules
- Adhere to laid down internal policies, procedures and processes Work collaboratively with the team

Qualifications

- Passionate about customer care
- Good typing skill
- Fluent in written and spoken English
- Must be time flexible and able to work in a rotational shift system including Public holidays and weekends
- Positive attitude
- Able to work well under pressure and under minimum supervision
- A fast learner who is able to work with set targets.

Location:

Remote - Anywhere in India

Shift Pattern:

This role operates on a rotational schedule, which may include:

- Day Shifts
- Evening Shifts
- Night Shifts
- Overnight Shifts

Strict shift adherence is mandatory.

Compensation:

- Pay Rate - $2.80 per hour

Important Notice: Excevo follows a merit-based recruitment process. We do not charge any fee at any stage of the recruitment process (application, interview, or processing). If you receive any communication requesting money for a job offer or "selection fee" from individuals claiming to represent us, please treat it as a fraudulent attempt. You can report such incidents on the job portals.

Application Question(s):

- Do you have your own laptop/PC with Windows 11?
- Do you have internet access of 50/60 Mbps as minimum?
- Are you an immediate joiner?

Work Location: Remote

📌 Customer Service Advisor - Email / Chat (India)
🏢 EXCEVO
📍 India