Technical SupportSTPI Building B Block Ground Floor, SrinagarOn-site

Roles & Responsibilities

- • Conduct product demonstrations for prospective customers, platform users, and internal stakeholders.
- • Deliver detailed functional and technical training sessions for customers, internal teams, and engineering teams.
- • Understand, document, and manage customer issues, enhancement requests, feature requests, and escalated support tickets.
- • Coordinate with Customer Support, Product Owners, Development, QA, Operations, and Management teams to clarify requirements and define the resolution path.
- • Prepare professional SRS, BRD, FRD, change-request documents, user stories, acceptance criteria, release notes, user guides, and technical documentation.
- • Create or support high-level process flows, data-flow diagrams, integration diagrams, and system-overview documentation.
- • Act as the communication bridge between customers and internal product, technical, and operational teams.

Required Skills

• Conduct product demonstrations for prospective customersplatform usersand internal stakeholders. • Deliver detailed functional and technical training sessions for customersinternal teamsand engineering teams. • Understanddocumentand manage customer issuesenhancement requestsfeature requestsand escalated support tickets.



• Coordinate with Customer SupportProduct OwnersDevelopmentQAOperationsand Management teams to clarify requirements and define the resolution path. • Prepare qualified SRSBRDFRDchange-request documentsuser storiesacceptance criteriarelease notesuser guidesand technical documentation. • Create or support high-level process flowsdata-flow diagramsintegration diagramsand system-overview documentation. • Act as the communication bridge between customers and internal producttechnicaland operational teams.

Additional Notes

• Minimum 4 years of total professional work experience. • At least 3–4 years of relevant experience in Product Management, Product Operations, Customer Success, Business Analysis, Software Implementation, Solution Consulting, Technical Account Management, or Technical Documentation. • Experience with software demonstrations, customer onboarding, training, release coordination, support escalations, and change-request management will be an advantage. • A background in software development, QA, implementation, systems analysis, or technical support is highly beneficial. • Candidates from non-IT or non-software backgrounds should not apply.

Job Overview

Job TypeOn-site

CategoryContractual

SeniorityMid Level

Experience4

Positions1

SalaryCompetitive

PostedSep 4, 2026

📌 Product Manager (Srinagar)
🏢 Almuqeet Systems
📍 Srinagar