1. Workshop Operations Management

- Oversee day-to-day operations of the three-wheeler service workshop.
- Ensure smooth workflow across service bays, mechanical repair, electrical repair, and diagnostic sections.
- Allocate jobs to technicians based on skill level and workload.
- Monitor adherence to manufacturer service standards and repair quality.

2. Customer Service & Satisfaction

- Handle escalated customer complaints and ensure quick resolution.
- Maintain transparent communication with customers about repair status, costs, and timelines.
- Ensure delivery of vehicles within committed time frames.
- Conduct follow-up calls to ensure post-service satisfaction.

3. Technical Supervision & Quality Control

- Guide and support technicians in diagnosing difficult or recurring technical issues.
- Conduct final inspection of vehicles before delivery.
- Ensure use of genuine spare parts and adherence to recommended repair practices.
- Maintain high standards of service quality and safety.

4. Team Leadership & Training

- Supervise technicians, service advisors, and helpers.
- Assess team performance and provide coaching where required.
- Conduct regular technical training in coordination with OEM representatives.
- Maintain discipline, work ethics, and safety protocols in the workshop.

5. Inventory & Spare Parts Coordination





- Coordinate with the spare parts department to ensure the availability of rapid-moving and critical parts.
- Monitor stock levels, consumption patterns, and reorder requirements.
- Reduce parts wastage, pilferage, and non-moving inventory.

6. Business & Financial Responsibilities

- Achieve service revenue targets (labor, parts, value-added services).
- Ensure cost-control in workshop operations and improve profitability.
- Prepare daily, weekly, and monthly performance reports (bays utilization, productivity, efficiency).
- Monitor warranty claims, ensure proper documentation, and minimize rejections.

7. Compliance & Safety

- Ensure the workshop complies with safety regulations, OEM guidelines, and environmental standards.
- Conduct periodic audits on tools, equipment, and layout cleanliness.

8. Customer Relationship & Marketing Support

- Assist in service campaigns, free checkup camps, and customer education programs.
- Work with sales/marketing teams to promote AMC, extended warranty, and service packages.
- Identify repeat repair issues and improve customer retention.

Job Types: Full-time, Permanent

Pay: ₹35,000.00 - ₹40,000.00 per month

Benefits:

- Cell phone reimbursement

Work Location: In person

📌 Works Manager - Three wheeler (Thiruvananthapuram)
🏢 Trivandrum Future Mobility
📍 Thiruvananthapuram