Function: Sales
Reporting To: Store Manager
Business: All Business
Grade: L1–L2
1. Job Purpose
To achieve sales targets by engaging with customers, explaining the brand’s offerings, assisting customers in selecting their desired products, and completing sales transactions.
2. Job Requirements
Education: 12th Pass / Graduate
Relevant Experience: 1–4 years
Knowledge: Sales and retail experience
Behavioural Skills
- Customer centricity
- Delivers results
- Nurtures relationships
- Passionate about the categories and products
3. Key ResponsibilitiesA. Product Sales
- Welcome and engage customers to understand their requirements.
- Introduce available products and assist customers in making buying decisions.
- Prepare estimates for selected products and complete sales transactions.
- Achieve category-wise sales targets for the allocated section.
- Assist customers with sales returns and repair-related work.
B. Retail Operations and Store Management
- Follow the store’s standard operating procedures (SOPs).
- Adhere to cost-saving practices.
- Count and maintain daily stock records, including opening and closing stock.
- Record sold stock and ensure timely stock replenishment.
- Maintain attractive product displays at the appropriate counters.
- Transfer stock to the locker at the end of the day.
- Ensure the safety of displayed products and promptly report potential theft to superiors.
- Monitor dead stock and coordinate with the Store Manager to minimise it.
- Support the Marketing, Visual Merchandising (VM), and IRSG teams in maintaining store compliance and improving footfall.
- Maintain relationships and networks with competitors to identify best practices and improve store-level processes.
C. Customer Feedback Management
- Collect and share customer feedback with corporate teams, including Merchandising and Retail Operations, to improve customer satisfaction and store ratings.
D. Customer Complaint Resolution
- Handle customer queries and complaints according to company guidelines and policies.
4. Key Performance Measures
- Achievement of sales revenue and category-wise targets.
- Improvement in customer satisfaction scores.
- Compliance with store policies and standard operating procedures.
- Accurate stock management and timely replenishment.
- Effective customer feedback and complaint resolution.
5. Key Interfaces
External: Customers
Internal:
- Regional teams
- Visual Merchandising (VM) team
- Merchandising team
- Support teams