JOB RESPONSIBILITY

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Provide technical support to users on GIS based application at customer premises
- Handle all issues assigned by customer/user directly
- Evaluate issues, troubleshoot and provide resolution
- Ensure that all the operational processes and SLA are strictly followed
- Co-ordinate with L2 & L3 support team members to get the status of issues that have been transferred
- Provide application support during outage/degrade or any enhancements.
- Ensure that the data feeds required by the application are loaded properly into the solution by the automated modules.
- Need to interact with stakeholder regarding the resolution of issues.
- Perform incident/change/release management activities
- Troubleshoot end user problems
- Understand application Error messages and error/installation logs
- Server/OS related knowledge to access servers, check OS and application logs for issue, etc.
- Deployment of application and configure on server/cloud
- Work well in a high energy,



quick paced, enthusiastic, positive, and collaborative culture
- Required to report to Customer Operational Manager.
- Ready to work in 24*7 shift (rotational on weekly /bi-weekly).

QUALIFICATION & SKILL SET

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2-4 Years of Experience
- Excellent written and verbal communication skills.
- Technical knowledge of GIS application is must. E.g. Smart Inventory or Network Engineer (NE) or any other.
- Server/OS related knowledge to access servers, check OS and application logs for issue, etc.
- Knowledge about application integration (integrated with other systems to receive data/information)
- Knowledge of complete Data flow in the system.
- Database SQL knowledge (e.g. Oracle, PostgreSQL, or any other database)
- ITIL certification is preferred (Good to have…)

📌 APPLICATION SUPPORT ENGINEER (Mumbai)
🏢 LEPTON SOFTWARE
📍 Mumbai