We are looking for a customer-focused Customer Relationship Executive to handle customer, provide accurate information, resolve customer queries, and ensure a seamless customer experience. The role requires adherence to defined SOPs, effective communication, and timely coordination with internal teams.
Key Responsibilities
- Handle customer leads professionally and efficiently and push for conversion. Understand customer requirements and provide accurate information as per SOPs. Resolve customer queries.
- Follow call handling guidelines and quality standards.
- Coordinate with internal teams to ensure timely issue resolution.
- Maintain a positive customer experience during every interaction.
Requirements
- Graduate in any discipline.
- 0-1 years of experience in customer relationship,
contact center, telecalling, or a similar role.
Freshers with excellent communication skills are encouraged to apply.
- Proficiency in Malayalam, English – Mandatory
- Positive communication, interpersonal, and customer handling skills.
- Basic computer knowledge; familiarity with CRM systems is an advantage.
- Ability to work in rotational shifts.