1. Job Summary

We are looking for an experienced and technically skilled IT Post-Sales Engineer with 5–7 years of experience in understanding customer requirements, designing IT solutions, preparing technical proposals, supporting the sales team, and providing post-sales technical assistance.

The ideal candidate will act as a bridge between the sales team, technical team, vendors, and customers to ensure the successful delivery and implementation of IT solutions, customer satisfaction, and long-term business relationships.

2. Key Responsibilities A. IT Pre-Sales Responsibilities

- Understand customer requirements and recommend suitable IT products, solutions, and services.
- Work closely with the sales team to identify customer needs and propose appropriate technical solutions.
- Prepare technical proposals, solution documents, BOQs (Bill of Quantities), BOMs (Bill of Materials), and cost estimates.
- Prepare technical presentations, product demonstrations, and solution walkthroughs for customers.
- Analyze RFPs, RFQs, RFI documents, and tender requirements to determine technical feasibility and compliance.
- Coordinate with vendors, OEMs, distributors, and internal technical teams to obtain product specifications, quotations, and technical information.
- Assist in preparing technical and commercial bids, compliance matrices, and tender documentation.
- Conduct customer meetings to understand project requirements and provide technical consultations.
- Evaluate alternative products and solutions based on customer requirements, budget, and technical specifications.
- Support the sales team during negotiations by providing technical clarifications and product comparisons.
- Maintain updated knowledge of IT products, emerging technologies, market trends, and competitor offerings.

IT Post-Sales Responsibilities

- Coordinate with customers after order confirmation to ensure smooth product delivery, installation, and implementation.
- Provide technical support for IT hardware, software, networking equipment, and other IT solutions, depending on the company's portfolio.
- Coordinate with implementation engineers, service teams, vendors, and OEMs to resolve technical issues.
- Monitor installation, configuration, testing, and commissioning activities.
- Provide product training, demonstrations, and technical guidance to customers.
- Handle customer queries,



service requests, warranty claims, and escalation management.
- Ensure timely resolution of customer issues while maintaining service quality and customer satisfaction.
- Coordinate AMC (Annual Maintenance Contract), warranty renewals, and support agreements, where applicable.
- Maintain records of customer interactions, service requests, installation reports, and issue-resolution status.
- Conduct regular follow-ups with customers to gather feedback and identify opportunities for upgrades, renewals, and additional services.
- Ensure successful project handover to the customer and obtain acceptance or sign-off wherever required.

C. Coordination and Documentation

- Coordinate with sales, procurement, finance, technical, and project management teams.
- Maintain accurate technical documentation, quotations, product datasheets, BOQs, and project records.
- Track project progress, delivery timelines, pending issues, and customer commitments.
- Prepare regular reports on pre-sales activities, project implementation, service requests, and customer feedback.
- Ensure compliance with customer specifications, company processes, and agreed service-level commitments.

3. Required Technical Skills

- 5–7 years of experience in IT pre-sales, post-sales, technical support, or solution engineering.
- Good understanding of IT infrastructure, hardware, software, networking, and enterprise IT solutions.
- Experience in preparing technical proposals, BOQs/BOMs, quotations, and solution documentation.
- Knowledge of RFP, RFQ, RFI, tender documentation, and technical compliance requirements.
- Experience coordinating with OEMs, vendors, distributors, and customers.
- Understanding of installation, configuration, troubleshooting, and implementation processes.
- Proficiency in MS Excel, Word, and PowerPoint.
- Strong customer communication, presentation, and problem-solving skills.
- Ability to manage multiple customer requirements and project timelines.

4.



Preferred Skills

- Experience with networking products such as routers, switches, firewalls, and Wi-Fi solutions.
- Knowledge of servers, storage, desktops, laptops, virtualization, and cloud solutions.
- Familiarity with cybersecurity, endpoint security, backup solutions, and data protection.
- Experience with OEM products and enterprise IT solution portfolios.
- Understanding of IT service management, SLA monitoring, warranty, and AMC processes.
- Relevant technical certifications from OEMs or technology vendors would be an advantage.

Note: Specific product knowledge should be aligned with the company's IT business portfolio.

5. Educational Qualifications

- Bachelor's degree or diploma in Computer Science, Information Technology, Electronics, or a related field.
- Relevant industry certifications will be an added advantage.

6. Key Competencies

- Technical solution understanding
- Customer relationship management
- Technical presentations and product demonstrations
- Proposal preparation and documentation
- Vendor and stakeholder coordination
- Troubleshooting and issue resolution
- Project coordination and follow-up
- Communication, negotiation, and analytical skills

7. Key Performance Indicators (KPIs)

- Accuracy and timely submission of technical proposals.
- Quality of technical solutions and compliance documentation.
- Support provided to the sales team in achieving business targets.
- Timely completion of installation and implementation activities.
- Customer satisfaction and issue-resolution turnaround time.
- Compliance with agreed service-level commitments.
- Customer retention, renewals, and identification of upselling opportunities.

8. Ideal Candidate Profile

The ideal candidate should be a customer-focused IT professional with strong technical knowledge and excellent coordination skills, capable of supporting the complete customer lifecycle—from requirement gathering and solution design to implementation, technical support, and customer relationship management.

The candidate should be comfortable working with sales teams, technical engineers, vendors, and customers while ensuring quality service delivery and long-term customer satisfaction.

Pay: ₹10,000.00 - ₹38,000.00 per month

Perks:

- Provident Fund

Work Location: In person

📌 IT Post Sales Executive (Pune)
🏢 Probit Soft
📍 Pune