Please Note - For this role we are only looking for candidates from Valuable hotel / Hospitality experience

About the job

TITLE : Head Human Capital – Elements By Rosetta, Varca South Goa

DEPARTMENT : Human Resources

REPORTS TO : Vice President - Human Capital and Unit General Manager

Experience – 12+ Years

We are looking the candidates should be from Luxury hotel background

PS: - Candidates should have strong experience in Performance Appraisals, ncentives & Payroll Management and Lifecycle & Operations

General Responsibilities

- Assist in implementation of departmental BRISOP and systems framework, identifying and assessing future and current training needs and drawing an overall or individualized training and development plan. - Curator and custodian of Rosetta Operational Excellence Trainee (ROET) Program. - Responsible for managing the hotels training function, including developing a qualified departmental learning coordinator (DLC) for each department. - Analyze training needs of the hotel in general and individual departments, and develop strategies that address needs and presenting the same for the Resident Manager and Executive Committees review.

- Create And Monitor Training Programs For
- - ROET’s
- Employees
- Hotel School Industrial Trainees

- Coordinate with Catering Colleges and organizing campus interviews and drive the recruitment program for the resort.

Specific Responsibilities

Ensure effective training programs are in place for the following:

- - New Employee Orientation, Guide & Onboarding socialization
- Talent Development Programme
- Department Learning Coordinator
- Customer Service Training
- Technical job-specific training (through certification of departmental BRISOP)
- Supervisory Development Training
- Management Development Training




- Fire, Life and Safety Training
- Upselling Skills
- Being Roseterian
- Retraining and reinduction for existing associates

- Aligns the Training Goals with the Resort Goals, ensures the resort scores a minimum of 90% in the Renard Audit, attains budgeted training man-hours goals, 90% in offline and online guest feedback, etc. - Monitor the progress of the Training Plan for each department to ensure that the training objectives are being achieved as per the Resort’s goal and vision. - Establish and manages resorts e-library, training videos, journals, and audiovisual materials to assist trainers and associates for their personal development. - Design, produce and implement training programs that meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective. - Attend departmental training sessions and critique performance. - Assist Departmental Trainers’s in preparing and conducting departmental training and assess accordingly.

- Ensure that Department Heads abide by their responsibilities of employee training against departmental BRISOPs. - Conduct regular service excellence training and internal audits (FAQ’s Audit, HOTEL Facts Audit, Grooming Audit, RTS Audit, Telephonic Etiquettes Audit, Check-in & Check-out Audit, F&B; Outlets Dining Audit,



Facilities Audit (Housekeeping/Maintenance For Rooms), GSC Audit, SPA Audit, etc.) to ensure compliance with the BRISOP. Shares the same with the Resident Manager and the Excom. - Produce monthly training reports the General Manager and the Corporate Office including:

- - Internal & External Training Programs conducted
- Training topic
- Name and department of the attendees
- Number of people attended
- Duration of training
- Trainer’s profile

- Assists in the hiring of differently-abled and mentally retarded staff members create a special training program for them and monitor their progress. - Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance. - Ensures that all staff abides by the hotel dress codes and hotel rules. -Prepares and submits the annual Training Budget and manages the departmental expenses. - Liaise with the Human Resource team for completing the cycle of recruitment, induction, training & development.

- Monitor and evaluate the training program’s effectiveness, success and ROI periodically and report on them.

JOB SPECIFICATION Knowledge & Skills Disposition /Personality Strong communication and organizational skills Determined and enthusiastic MS Office proficient People-oriented and results-driven Familiarity with traditional and modern training methods and techniques Quick Learner and self-motivated Possesses strong working relationships Reliable, quality and result-oriented Extremely organized with strong administrative and communication skills Able to work independently, takes ownership and initiative Strong leadership skills and ability to build rapport with employees, and mentor them Excellent active listening and presentation skills

📌 Head - Human Capital Varca South Goa
🏢 Rosetta Hospitality
📍 Goa