SCANTECH LASER PRIVATE LIMITED · 1 year ago

Location

SLPL - Mahape A-517

Department

Customer Success - SLPL

Salary Range

₹ 25,000 - ₹ 45,000 / month

Employment Type

Full-time

We are looking for a skilled and customer-oriented Field Service Engineer to handle installation, commissioning, preventive maintenance, and breakdown service for our advanced laser machines and automation systems.

This role involves extensive in office support at customer locations, diagnosing mechanical/electrical/software issues, performing calibration, and ensuring high uptime and customer satisfaction.

Key Responsibilities

- Install, commission, and calibrate laser machines, CNC systems, and automated production equipment at client sites.

- Perform breakdown analysis and repairs – mechanical, electrical, and software faults.

- Conduct preventive maintenance and AMC (Annual Maintenance Contract) services.

- Train customer operators and technicians during machine handover and support visits.

- Ensure proper documentation – service reports, installation checklists, and customer feedback.

- Coordinate with in-house R&D; and design teams for root cause analysis and technical improvements.

- Maintain a service ticketing system via ERP/CRM for timely task resolution.

- Provide remote support and guidance when on-site service is not required.





- Escalate unresolved issues internally and follow up until closed.

Skills & Qualifications

- Diploma / BE in Mechanical, Electrical, Electronics, or Mechatronics Engineering.

- 1–5 years of experience in machine servicing / field installation preferred.

- Hands-on skills with:

- Electrical panels, drives, sensors, actuators

- PLC (Siemens / Delta), HMI, basic programming

- Pneumatics and mechanical assemblies

- Laser machines (Fiber / UV / CO₂) – a big advantage

- Basic troubleshooting on PC-based control software and CNC controller interface.

- Fluent in service documentation, customer interaction, and problem-solving.

Tools & Software

- ERP/ Service CRM (for job cards, reports)

- MS Excel / Word / Google Docs

- Basic familiarity with diagnostic tools (multimeter, software tools, calibration jigs)

Work Environment & Travel

- 60–70% travel to client locations across India (and sometimes overseas)

- Travel, lodging, and allowances are company-paid as per policy.

- Off-site or remote support duty on rotation (for critical customers)

Perks & Benefits

- Competitive salary

- Daily travel allowance for field visits

- On-job training for lasers, PLCs, and system diagnostics

- Exposure to cutting-edge automation technology

📌 Field Service Engineer (Mahape)
🏢 Scantech Laser
📍 Mahape