Key Responsibilities

1. Guest Experience & Service Excellence

- Ensure warm, personalized, and heritage-driven guest experience - every guest story matters.
- Be present on the floor during service hours, interact with guests, explain the concept, menu story, and heritage of Isaikarai Bungalow.
- Handle guest feedback, complaints, and special requests professionally and promptly.
- Maintain CGH Earth standards of hospitality, not just hotel standards.

2. Restaurant Operations

- Manage end-to-end daily operations of the restaurant - opening/closing, briefing, service readiness, mise-en-place checks.
- Ensure SOPs for service, hygiene, grooming, and safety are strictly followed.
- Coordinate with Kitchen (Unit Chef) for menu planning, daily specials
- Oversee reservation management, table planning, and guest flow.
- Ensure upkeep and heritage preservation of the bungalow property, furniture, and artifacts.

3. Team Leadership & Training

- Lead, roster, and motivate the F&B; service team - Captains, Stewards, Hosts.
- Conduct daily briefings, training on menu knowledge, storytelling, upselling, and CGH Earth service philosophy.
- Identify training needs, conduct on-the-job coaching, and support performance appraisals.
- Foster a culture of respect, learning, and pride in heritage.

4. Food & Beverage Curation Support

- Work with Marketing & Operations to curate information around food concepts, ingredients, and local stories for menu cards and website.
- Ensure accurate information is available for property curation - dish stories, sourcing, activities around Isaikarai.
- Support in curating food festivals, chef pop-ups, and community dining experiences.

5.



Commercial & Cost Control

- Drive restaurant revenue through upselling, repeat guests, and local community engagement.
- Control costs - F&B; cost, manpower, breakages, and operational supplies.
- Manage inventory, indenting, and coordination with Purchase & Stores.
- Daily sales reporting, KOT/BOT analysis, and variance reporting to GM.

6. Compliance & Standards

- Ensure compliance with FSSAI, hygiene & sanitation, health & safety, liquor licensing, and statutory requirements.
- Implement sustainable practices - waste management, local sourcing, plastic-free service in line with CGH Earth ethos.
- Maintain logbooks, checklists, and audit readiness.

Desired Candidate Profile

- Education: Degree / Diploma in Hotel Management from a recognized institute.
- Experience: 5-8 years in F&B; Service, with at least 2-3 years as Restaurant Manager / Assistant Restaurant Manager in a luxury heritage hotel, boutique resort, or standalone fine-dining restaurant. Experience in Kerala cuisine / heritage properties is a solid advantage.
- Skills:
- Excellent communication in English, Tamil.
- Strong storytelling and guest engagement skills.
- Hands-on knowledge of restaurant operations, POS, and reservation systems.
- Leadership, team handling, and training capability.
- Passion for heritage, food, and culture - not just operations.
- Personality: Warm, well-groomed, culturally sensitive, calm under pressure, guest-centric, and aligned with CGH Earth philosophy of Responsible Tourism.

Pay: ₹25,000.00 - ₹32,000.00 per month

Benefits:

- Food provided
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Restaurant Manager (Mahabalipuram)
🏢 CGH Earth SAHA
📍 Mahabalipuram